Refund Policy

Every tile is made for one person's place, route or flight, so we can't take a tile back because you changed your mind. If something is wrong with your tile, we'll put it right. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.

Cancelling an order. You can cancel for a full refund until printing starts. Email info@memorized.co.za with your order number as soon as you can. Once printing has started, we can't cancel the order, because the tile can't be sold to anyone else.

Changing your mind. Because tiles are made to your specifications, we don't accept returns or give refunds for a change of mind, or if the tile was made correctly from the details you gave us.

Damaged, defective or wrong tiles. If your tile arrives damaged, has a defect, or isn't what you ordered, please email us within 7 days of delivery with your order number and clear photos, including the packaging. You can also return a tile with a defect within 6 months of delivery, as the Consumer Protection Act allows. You can choose a replacement, a repair where that's possible, or a refund. We'll pay the reasonable cost of sending it back and sending any replacement.

What isn't a defect. Our FAQ explains how each tile is made. These are normal and aren't defects:

• Fine layer lines and small differences that come with 3D printing
• Buildings that are very new or missing from public map data
• Heights raised a little so the detail reads at this size
• A flight line that follows the shortest path, not the route your plane flew
• Calculated elevation that differs from your running app or watch

Damage after delivery. We can't cover damage caused by a drop, heat, direct sun over a long period, or changes you've made to the tile.

How refunds work. We'll refund you through the way you paid, once we've approved your claim. Your bank may take a few more days to show it.

Giveaway prizes. The giveaway terms apply to prizes, and prizes can't be exchanged for cash.